Frequently Asked Questions

Find answers to common questions about the MeMOM and its features.

What is MeMOM?

MeMOM is an online platform from the Manufacturing Operations Management (MOM) group of support systems. Its core functionality is Advanced Planning and Scheduling (APS).  It will support you in organizing work in the factory: automatization of schedules preparation and updates, monitoring execution of production processes, collection and analyzing of production data. As a result of its implementation, factories achieve significant efficiency gains that translate into profitability and competitiveness in the market. MeMOM is not an ERP (ERPs are built around financial and accounting systems, with a data structure insufficient to manage production) or MES (MESes have a much narrower range of functionalities than MOMs).

Who uses MeMOM?

MeMOM is a complex tool that streamlines the work of everyone involved in a company's production processes: production managers, operations managers, planners, technologists, machine operators, quality controllers, packaging specialists, order fulfillment operators and all other employees on the shop floor.

Which industries is MeMOM dedicated to?

MeMOM, due to its universal design, can be used in a variety of industries, such as metal industry, plastic moulding, furniture, assembling, food processing etc. Our clients are usually characterized by lot-size-one production, short series or highly variable production.

How can I deploy MeMOM?

We have prepared a set of tools to implement MeMOM without the help of our consultants: an implementation wizard, tutorials and training videos. We are working on initial data sets for various industries to make the process even easier. We are also happy to support you in the implementation through our support center. However, if you need our consultants to guide you through the implementation process, please contact us.

Could I have my environment deployed on dedicated cloud resources?

At the time of purchase, you have the amazing opportunity to choose dedicated resources with one of your chosen providers (AWS, Microsoft, OVH). Would you like to choose a specific data centre location? Absolutely! Just contact us and we'll make it happen!

Is my data secure in MeMOM?

Yes, we prioritize data security and implements robust measures to protect your company's information. We have automated checks for security vulnerabilities in our software, we regularly undergo security audits and for the most demanding customers we offer deployment in their private cloud, where they have full control over their environment.

Please provide details of the technical support available.

Our technical support team is available to assist you Monday through Friday, 9 a.m. to 5 p.m. You can reach us by phone, fill out the form on this page, or email us. We will respond as soon as possible.
For those who require additional technical support, we offer dedicated, paid plans with 24/7 support.

Is it possible to deploy MeMOM on-premise?

Yes, however cloud delivery is much more cost effective and safe. Please contact us for more details.

Is it possible to pay by bank transfer?

Absolutely! Just send us a request and we’ll get back to you as soon as we can to set up all details.

How I can resign from the MeMOM?

MeMOM is available on a subscription basis. The application will remain accessible for as long as the monthly or yearly subscription fee is paid. Failure to pay will result in the cancellation of the application.

Can I migrate from one subscription option to another?

Of course! You may increase (at any time) or decrease your subscription (after finishing the subscription period).